Sandy Recovery: Resources and Info for New Yorkers

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This guide provides answers and information on resources for the most-commonly asked questions and issues coming up during the Sandy recovery process.

FEMA Appeals and other Disaster Assistance
Sandy Fraud
Sandy Insurance Issues
Sandy Legal Aid in NYC
Housing Issues
Tax Issues
Assistance for Small Businesses and Community Groups
Health Issues
Photo: Getty Images
Photo: Getty Images

FEMA Appeals and other Disaster Assistance

How do I appeal if FEMA gives me less than I’m entitled to or even denies my claim?

If you already applied for FEMA assistance and were either denied or given less payment than you claimed for, this online form helps you fill out an appeal that you can print out and file with FEMAClick here to use the Online FEMA Appeal form. This form also has a very useful Q&A page to help you understand the FEMA appeal process:  FEMA Appeal Process

What type of disaster assistance is the government still providing?

Brooklyn Jubilee, a member of NY Disaster Interfaith Services serving Coney Island, posed a series of questions to FEMA related to ongoing problems experienced by Sandy victim members of the Coney Island community. FEMA’s in-house counsel responded in writing. This is FEMA’s responses.

FEMA has also approved an extension to the Transitional Sheltering Assistance program, which allows eligible survivors from Hurricane Sandy who cannot return to their homes to stay in participating hotels.  The new checkout date for those in the TSA program is September 30, 2013 Click here to read more about this.  You can also click here to download the application for Continued Temporary Housing Assistance.

Even though the deadline has passed, FEMA, SBA, and other partners are still in New York providing help. The following services are still available for you:


  • Applicants may call FEMA’s Helpline at 800-621-3362 (Voice, 7-1-1/Relay) or TTY 800-462-7585 to update FEMA about your situation or ask questions. The line is open 7 a.m. to 10 p.m. EDT, seven days a week until further notice.
  • The FEMA helpline provides speakers in more than 40 languages to answer your questions, update your contact information or check on the status of your application. Call 800-621-3362 or TTY 800-462-7585 and choose Option 2 for Spanish or Option 3 for other languages.


SBA is available to answer questions about low-interest disaster loans for homeowners, renters or businesses.  

  • The SBA Disaster Customer Service Center number is 800-659-2955 (TTY 800-877-8339).
  • SBA assistance is also available by sending an email to or by visiting
  • Visit a Disaster Loan Outreach Center or a Business Recovery Center. To find the nearest center and for application status updates, call 800-659-2955 (TTY 800-877-8339).

** PLEASE NOTE: If you turn down a Small Business Association loan you will not be penalized and be given a lesser amount of grant to rebuild after Sandy.  All you have to do is document why you declined the loan.  For example, you can provide documentation which outlines your current debt and your desire to not increase your debt with another loan.  Read more here.


restoration center nyc, disaster nyc help
Photo: Mayor’s Fund to Advance New York City

Visit New York Hurricane Sandy Disaster Recovery Resources for up-to date information on disaster resources as well as answers to commonly asked questions such as: (1) What to do if you have not heard back regarding any disaster assistance?, (2) What to do if you are still waiting for your flood insurance settlement?; and more.

Still Struggling Trying to Figure Out Disaster Assistance and Benefits You May Qualify For? Apply for a Disaster Case Manager to Help You!

An updated October 2013 Sandy Disaster Recovery Resources Guide is also available for download here.

Finally, FEMA urges all victims who have received money to keep the receipts or bills for which the money was used for three years. Click here to read more.


Is there any other cash assistance available?

Visit the New York Disaster Interfaith Service Sandy Recover Guide for an overview of several cash assistance programs available.  One of these programs is the Governor Cuomo’s Disaster Homeownership Repair and Rebuilding Fund which can provide financial assistance with home repairs and other home issues.  To see if you qualify call their 1-855-NYS-SANDY hotline.

Modest also provides three basic grant types to individual applicants. While all of our grant programs are designed to bolster the self-sufficiency of low-income individuals and families, the types of grants we make under each of these programs vary greatly.  Click here to read about their eligibility and how to apply.

  Sandy Fraud

NY Safraudsmndy Victims Still Have to Watch Out for Contractor and Mortgage Scams.  The Center for NYC Neighborhoods created these Public Service Announcements to warn people dealing with the aftermath of Sandy about these scam artists.  Click here to see videos.



ny sandy insurance claims, ny disaster insurance
Photo: Melanie Stetson Freeman/Staff

Sandy Insurance Issues

I’m having problems with my home insurance company? What kind of protections do I have and where can I go for help?

In the last few weeks, the New York State Department of Financial Services has announced investigations and new regulations about insurance company practices following Sandy. Click here to read about these new protections available to you and where to go for help: New York Sandy Insurance Problems.

For more help in NYC you can also call the City Bar Legal Hotline to speak at 212-626-7383.

  Where can I learn more about flood insurance and the National Flood Insurance Program?

For information on the National Flood Insurance Program (NFIP), read this guide.

Flood insurance could lead to a lot of questions, Touro Law Clinic offers a Flood Victims FAQ for assistance.

NOTE: You have until 4/28/14 to file critical paperwork related to your flood insurance settlements.  The Federal Emergency Management Agency announced on Oct. 1 that it has extended the deadline for filing proof-of-loss claims for a second time. The new deadline is April 28, 2014.  The Standard Flood Insurance Policy (SFIP) allows homeowners 60 days from the date of loss to file proof-of-loss claims. On Nov. 9, 2012, the Federal Insurance and Mitigation Administration first extended the filing deadline to one year from the date of loss.  A Proof of Loss is a form used by the policyholder to support the amount they are claiming under their policy, which must then be signed and sworn to, and submitted with supporting documentation. The policy covers structures and any personal property contained within that was damaged or destroyed by floodwaters.

Where can I get help in dealing with complex insurance questions and deadlines?

This checklist 1 developed by Touro TLC HEART covers:

  • Notices and related requirements for upcoming insurance deadlines concerning “replacement cost value,” or “RCV.”
  • Notice of loss and damage that might be covered by flood or homeowner policies.
  • How to get your policy, and how to request your claims file.
  • Sample language for notices to insurers, and other tips, based on how we have advised our clients.

Touro TLC HEART recently developed another  checklist which provides practical and plain-English information focusing on the flood insurance proof of loss deadline and the flood insurance statute of limitations deadline as well as important tips and information. Click here to download checklist 2.

To learn how to handle a “Replacement Cost Value Notice” check out our blog post and Touro Law’s RCV detailed checklist.  

For insurance questions generally, please contact Touro Law Center’s HEART Hotline for Sandy victims at (631) 761-7198.

What can I do if my insurance company is dragging its feet in response to my Sandy related claim?

NY Insurance Reg 64 requires inspection of damaged property due to Sandy within 6 business days, and insurers have 15 days to make a decision on the claim.  Click here to read about how this new law protects you when your insurance company is dragging their feet.  

Click here for more information on how to file a complaint against your insurance company: Are you having problems with your insurance company and your Sandy-related claims? Don’t wait to file a complaint!


disaster legal aid new york
Photo: MFY Legal Services

III.  Sandy Legal Aid NYC

I am still dealing with many legal issues as a result of Sandy? What free legal aid resources are available in NYC?

There are still NYC legal assistance groups providing free legal clinics or:

Are there any legal aid disaster clinics going on in my area?

If you have any questions related to disaster aid, appeals, insurance, small business issues, housing, or employment matters – check out the calendar below to learn about legal clinics that may be going on in your area.

new york disaster housing
Photo: Andrew Theodorakis – New York Daily News
IV. Housing Issues

I am still displaced.  Where can I look for short-term or long-term housing? has created a Housing Recovery Portal that allows individuals and families displaced from their homes to get information about housing.  On this site, you can create an account to learn about short and long-term housing options.  You can also call the Housing Recovery Desk at 212-863-5710 for more info.

FEMA has also approved an extension to the Transitional Sheltering Assistance program, which allows eligible survivors from Hurricane Sandy who cannot return to their homes to stay in participating hotels.  The new checkout date for those in the TSA program is  October 31, 2013.  Click here to read more about this.

To stay on top of upcoming housing forums in NYC that provide information on housing resources, click here.

What kind of assistance is still available for housing repairs?

  • The Neighborhood Revitalization NYC (NRNYC) has a free Mold Treatment Program available for residents of Brooklyn, Queens, and Staten Island who qualify and are struggling with mold left behind by the storm. Click here to find out if you qualify and how you can apply.  This information is also available in Spanish and Russian.
  • The NYC Build it Back Program is still going, but please note that the registration is October 31.  Click here for information on how to register. 
  •   However, if you’re a tenant in NYC that needs repairs to your apartment or have other questions, this Tenants’ Hurricane Survival Guide provides answers to commonly-asked questions regarding tenant housing issues after Hurricane Sandy.
  • New York State’s Housing Recovery Program will fully compensate homeowners affected by Sandy, Irene and Lee for repair costs of damage due to “earth movement” not currently covered in the National Flood Insurance Program. For more information about this and other assistance available from the state, call 1-855-697-7263 or visit
  • Governor Cuomo’s Disaster Homeownership Repair and Rebuilding Fund can help homeowners whose property was damaged or destroyed by Hurricane Sandy. Homeowners who have already qualified for FEMA housing assistance grants can now also obtain up to an additional $10,000.  Click here to find out how you can apply.

Here is a collection of the most common home repair issues post-Sandy:

The New York Disaster Interfaith Service Sandy Recovery page also includes a wealth of housing resources and information.

Do tenants in damaged or destroyed properties have special rights?

Tenants’ Hurricane Survival Guide provides an overview of the rights of tenants in damaged or destroyed properties and provides answers to commonly-asked questions.  Also visit LawHelpNY’s section on Tenants affected by Hurricane Sandy, for a collection of “know your rights” resources for tenants. 

I am disabled and have been placed in temporary housing post-Sandy.  What are my rights?

If you are disabled and residing in temporary housing that does not meet your accessibility needs, click hereFor more information on housing help for people with disabilities, read Post-Sandy Housing Resources for Persons with Disabilities.

My property has been badly damaged due to Sandy.  Do I have to adjust the property value?

Each year, you are mailed a Notice of Property Value (NOPV) in January that reflects the status of your property.  If Hurricane Sandy destroyed your property or resulted in severe exterior damage, the notice you received this January should take into account your property’s hurricane damage.  This resource provides info on how to report property damage to accurately display your property value.

  disaster sandy tax reliefV. Tax Issues

What kind of assistance and benefits is the IRS providing?

For information on tax relief, deductions, and assistance available to individuals, families, nonprofits, charities, and small-businesses affected by Sandy read our short Sandy tax relief guide.  

My property is damaged.  Do I still have to pay property taxes?

If you lost your property or if it sustained property damages due to Sandy, you may qualify for property tax relief.  Click here to find out if you qualify and how to apply.

small business help sandy
Photo: Joel Branson
VI. Assistance for Small Businesses and Community Groups

What kind of aid is the Small Business Administration providing?

The deadline to return applications for economic injury applications is July 31, 2013.  The Business Recovery Centers in Brooklyn and Long Island are still open for one-on-one assistance:

Kings Co. IKEA – Brooklyn 1 Beard Street (Coney Island Room) Brooklyn, NY  11231.  Hours: Mon – Sun, 9 a.m. to 7 p.m.
Nassau Co. Farmingdale State College SBDC Training Center 2350 Broad Hollow Rd Farmingdale, NY  11735.  Hours: Mon – Fri,   9 a.m. to 7:00 p.m. Sat and Sun, 10 a.m. to 5 p.m.

        • Additional information can be obtained by calling SBA’s Customer Service Center at 800-659-2955 (800-877-8339 for the deaf and hard-of-hearing) or by sending an email to  Application forms can be downloaded from
disaster assistance nyc small business owners
Photo: Mayor’s Fund to Advance for NYC


What kind of assistance is the City of New York still providing?

          • They have produced in English, Spanish, Chinese, and Russian which outline all the available NYC assistance for business owners:

Download Hurricane Sandy Business Recovery PDF.

Download Hurricane Sandy Business Recovery PDF (en español).

Download Hurricane Sandy Business Recovery PDF (中文).

Download Hurricane Sandy Business Recovery PDF (ру́сский язы́к).

What help is available in Long Island? 

        • If you live in Long Island contact Touro Law Center – Hurricane Emergency Assistance and Referral Team (TLC-HEART) at (631) 761-7198 or email
        • Nassau County has established a storm assistance program for small businesses. Eligible firms may receive up to $99,000 to be used toward recovery efforts through the Nassau IDA’s Local Enterprise Assistance and Development Services Program. The program provides eligible small businesses with help through a sales tax exemption on any furniture, fixtures, equipment and material purchased for repair and reconstruction. For information, contact the Nassau County IDA at (516) 571-1745 or by email at
        • Suffolk County is offering recovery assistance through the Department of Labor and Department of Economic Development and Planning. The county is hosting Small Business Assistance Recovery Centers daily at labor department offices at the H. Lee Dennison building in Hauppauge from 9:30 a.m. to 7:30 p.m. and at the Suffolk County Department of Labor in Riverhead from 9:30 a.m. to 4:30 p.m. For information, call (631) 853-6600.

What is the National Grid Program and how can I apply?

The National Grid Program provides assistance with repairs for small-businesses or multi-family residences.  You can read more about this program hereYou can also call their hotline at 1-855-496-9359 for more information.

 new york sandy health issues, disaster health nyc VII. Health Issues

I’m still experiencing a lot of stress and health-related issues due to Sandy?  What assistance is available to help me cope?

If you are experiencing continuous stress and mental health issues because of the consequences of Hurricane Sandy, click here for tips and resources available for New Yorkers.

You can also click here to find out what agencies in NYC are providing disaster case management assistance. 


Click here for a collection of important hotlines to help you with different post-Sandy recovery issues: Disaster Assistance New York Hotlines

14 thoughts on “Sandy Recovery: Resources and Info for New Yorkers”

  1. I have an issue with the NYS Sandy Grant. Anyone in NY who received more than $31,899 and less than $41,900 did not receive the full $10,000 full NYS Sandy Grant even if the were entitled to it.

    This can happen as FEMA prohibits appealing the damage amount once the $31,900 amount has been received.

    In my case I received $31,900 from Fema, however Fema only estimated my damage as around $34,000. The reason is they did not add in cost to replaced my ruined oil burner, water heater or oil tank that was filled with hot water at a cost of $9,000

    When I attempted to appeal to Fema to get my damage amount raised to $44,000 I was told they closed my file out when I got paid the full $31,900 and my right to appeal is denied. NYS Sandy told me I am rightly owed the $10,000 grant but since FEMA wont raise my estimate of damage I cant get paid.

    Anyone in the State of NY who had greater than $31,999 and less than $41,9000 is being denied the right to apeal to FEMA if there is an error in their damage estimate to receive the full $10,000 NYS Sandy grant.

    I wrote tons of letter but still no one can help me. Does anyone know the answer to this problem.

  2. We received 2 grants from FEMA when our house flooded as a result of Hurricane Irene in 2011. Then in May 2013, we received a letter stating FEMA reps had miscalculated the amount of aid we should have received, and are asking us to repay 1/3 of the grant money they gave us. We sent FEMA a 21 page appeal which contained information and receipts of support, much of what had already been submitted during the rigorous disaster aid application and interview process, and received notice 4 months later that FEMA denied our appeal. I was unaware that FEMA grants are actually loans. It would have taken my family years to have saved enough money to have gotten our house back to a livable state after the flood damages. And now it will take years for my family to pay back disaster relief grants to a government agency that already receives my taxpayer dollars.

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