New agency can help with your unemployment application

NYS Unemployment insurance helpUnemployment Insurance process can be overwhelming and at times frustrating, especially for individuals with limited English proficiency or other barriers.  As a result, there is a new state agency available to help you with your unemployment application. The New York State Unemployment Insurance Claimant Advocate Office at the NYS Department of Labor was recently created to assist claimants understand their rights and responsibilities throughout the Unemployment Insurance process.

New York State Unemployment Insurance Claimant Advocate Office offers free, impartial service to assist all claimants, especially those with limited English proficiency or other barriers.  If your needs go beyond Unemployment Insurance, we will point you to additional resources.

A claimant advocate will directly assist you one-on-one, explain the process and answer all your questions about:

  • An    Unemployment    Insurance    Determination    or
  • other    UI-related    Documentation
  • How    to    Proceed    with    a    Hearing
  • How    to    Appeal    a    Decision
  • Your    Rights    and    Responsibilities

To contact them you can either:

Call toll-free:  1-(855) 528-5618
E-mail:  UIClaimantAdvocateOffice@labor.ny.gov.

Phone    and    in-person    appointments    are    available    with services available in approximately 200 languages.
Hours    of    Operation:        Monday    –    Friday,    9    a.m.    to    5    p.m.

When you call, please have ready:
•     Last four digits of your social security number
•     A list of questions
•     Any related documents

 

DISCLAIMER:    Office    staff    are    not    lawyers    and    can’t    represent    you    at    a    hearing.    If    you cannot afford to pay an attorney or a registered representative, you may be able to get    free    representation    from    a    pro    bono    attorney    or    your    local    Legal    Aid    Society    or  legal    services    program.    For    a    list    of    legal    resources,    including    attorneys,    registered representatives, legal services programs and pro bono attorneys’ organizations, go to the Unemployment Insurance Appeal Board website at www.uiab.ny.gov. Click on the “Resources”    tab    and    then    click    on    “List    of    Attorneys    &    Authorized    Agents.” You    may also request this list by calling 1-518-402-0205.